We have never reviewed an airline previously but having travelled with Singapore Airlines recently I really wanted to write about it.
The story really begins on Black Friday last year, we were lucky enough to bag ourselves a bargain flight to New Zealand. We booked through the Air New Zealand website, we chose a partnered flight as it was the cheapest option. We would fly with Singapore Airlines to Singapore and then with Air New Zealand to Auckland.
When I was growing up in Australia Singapore Airlines was the big guy on the block. Everyone wanted to fly with them. When we returned to the UK over years it was always with Singapore Airlines. But over the years I had heard really mixed reviews so I wasn’t sure what to expect.
When we arrived at our Heathrow Terminal 2 gate we are greeted with an awesome sight. The enormous Airbus A380-800 that would carry us for 13 hours to Singapore. I am quite (ok very) nervous flyer and these giants of the sky make me extremely nervous. We have flown on the A380’s before so I felt pretty good about this flight. L was beyond excited.
On boarding it was clear we had bagged one of the newer planes in the fleet. We were seated in Economy Class row 65, seats A,B,C with great views over the wing. At 81cm the legroom in Economy Class is above average and your legs will thank you for it.
Immediately the trademark Singapore Airlines service kicked in with hot towels. L was provided with a great kids pack and they immediately noted that we had ordered special meals (kids meal and a gluten free meal).
Take off was brilliant and any nerves I had vanished! We settled in for a long 13 hours.
The KrisWorld in-flight entertainment is fantastic, which was relief on such a long flight. There are so many movies (including latest releases), tv series, documentaries, games and music to choose from, in fact there are thousands of choices. The 11 inch touch screens are really easy to use. Within 5 minutes L had mastered it. He loved playing the games. There is onboard WiFi but it’s not free for Economy Class.
During the flight we are served breakfast, late lunch and snacks. The standard economy menus looked great, numerous choices so you are almost guaranteed something you like. G really enjoyed his meals.
We ordered L the kids meal, we couldn’t have asked for better! Fish and chips for lunch, sausages and beans for breakfast what more does a 7 year old want?!
Kids Meal – Singapore Airlines
My meals are always a bit like pot luck on airlines. I have Coeliac Disease so require a gluten free meal. I have had some very interesting (that’s polite for god awful) meals over the years. So I was pleasantly surprised with the offerings on Singapore Airlines. Whilst simple they were tasty and fresh.
Gluten Free Meal – Singapore Airlines
One of the things this airline prides itself on is service and let me tell you they do not disappoint! The cabin crew were attentive even during the night, drinks were serviced regularly and snacks were available throughout flight. The aircraft was kept clean and fresh throughout the flight, as you can imagine after 13 hours those toilets could grow legs. They are fantastic with the children on board, there were quite a few children on our flight and they were helpful and supportive. Bassinets are available for babies.
The return journey
After a night flight from Auckland to Singapore with Air New Zealand we boarded our A380-800 to Heathrow from Singapore a 13 hour day flight. The aircraft was definitely one of the oldest in the A380 fleet. It rittled and rattled a bit more particularly when we hit turbulence over Singapore. Apart from that the service, meals and in-flight entertainment (although the screen were not touch screen) were every bit as good as the previous journey.
In terms of service and quality you really can’t overlook Singapore Airlines. Whichever way you cut it 13 hours in the air can be hard especially with children. Singapore Airlines made it bearable and also really special. You want to remember the journey as it’s half the fun. We can’t recommend this airline enough. We hope fly them again one day.
I hope you enjoyed this post and found it helpful. Please pop a comment below, we’d love to hear from you.
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Check out our New Zealand Road Trip Vlog for a few snippets of our Singapore Airlines flight: